Terms & conditions
Welcome to visit our website. Please kindly read our terms & conditions carefully before your buying. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
Currency & Price:
All prices are in New Zealand Dollars (NZD) and include GST.
If you choose pick up, all goods must be collected within 2 weeks since they are available in NZ. Storage fee will be charged after that (1% of Total price per day)
DELIVER AND PICK UP:
You'll receive a confirmation email from us once your order has been dispatched, including the expected delivery date. We aim to deliver all standard orders in 1~2 working days (N.I.) / 4~6 working days (S.I.). However, sometimes during sale periods or other busy periods, deliveries may take longer. All Zoomly orders are trackable so you can follow its journey. If you have not received your delivery within 7 working days, you can track your order or contact us by E-mail or live chat.
Our Delivery cost will be calculated automatically while you buying. If you have some question or combined for postage, you could contact us by E-mail or live chat, Then we could revised it.
Auckland Metro delivery:
We aim to deliver your order on the same day the payment gets cleared or within next working day (Between Monday and Friday). All customer will receive a mail while we receiving your order and dispatch it. We are not liable for any loss or damage on the left goods.
Pick up from PBT depot:
Our automatic postage calculate system is on the base of DOOR TO DOOR. Usually, it is cheaper for customer pick up form the courier/transport depot for far area. If you need, please contact us by LIVE CHAT or E-mail.
Pick up from our shop or warehouse:
Please check our open hours and holiday notice/close notice on homepage
Although you have already transferred the payment via bank deposit, you are unable to pick up the item until the payment gets cleared.
We are unable to specify the day and time of your delivery. Your package will be delivered during the normal business hours from Monday to Friday (expect some deliveries for Auckland Metro). If you think home is unattended, please advise us an instruction for drop off. We are unable to change your delivery address once an order has been dispatched.
A signature is required on courier delivery. If you are not in when our couriers first try to deliver, they will leave a card, take your order back and then attempt to delivery one more time on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery or pick up. If the parcel left with authority, we would not take the responsiblity of parcel lost or damage.
Delivery can be arranged by you. Select 'pick up' in check out process and advise us your carrier details. Pick up MUST be arranged via email and inform us the date of pick up at least 1 day before your order is collected by your carrier. We do not cover for any surcharge by your carrier due to failure to follow our process.
If you changed you mind after order made, you pop up to pick up the product while in the order you request delivery, there would have some charges if the parcel had been packed and ready for delivery.
RETURNS , REFUNDS and Exchange:
We do not have to provide a refund or exchange if you have changed your mind about your purchase, so please choose carefully; however, if you have any concerns with regards to your purchase, please contact us by E-mail or live chat to discuss your concerns. We are unable to process a refund or exchange for any item on pre-order after the item has been purchased and loaded in the container by us.
In the interests of hygiene we cannot accept returns on used bedding (linens, comforters, pillows, pillow tops), baby gears and mattresses unless they are faulty.
Damaged and claim
You must inspect each product including inside of the package upon arrival (although the package looks ok from outside). Tearing, ripping, holes, fork hoist holes, compression to the outer packaging at time of delivery are all indications of a possible damage or loss within. When this is noted at delivery an endorsement of “Damage/Loss” must be written clearly on the Consignment Note at that time. Acceptance by the signator without"Damage/Loss" confirms that all goods indicated were received in good condition. An Endorsement of “STI” (Subject to Inspection), “STC” (Subject to Check or Said to Contain) are not accepted terminologies for damage/s or loss. Please report to us within 12 hours from delivery with photos that shows damaged item. No claims will be accepted if you report us after 12 hours from delivery or if it is accepted by the signatory without"Damage/Loss". We do NOT cover any damage or loss on the item if you give an authorization to courier for drop off, or POD (delivery receipt) is signed for clean.
We don't cover any damage to or misuse, negligent installation or operation, cleaning or maintenance or unauthorized modifications. To process any claim, the customer might be requested to handover the product to the courier for damage checking.
If the product has minor fault, and the problem can be fixed and is not serious but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of an identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price once the goods are returned and assessed.
A serious fault is where the failure in the goods cannot be repaired, or cannot be repaired within a reasonable time, or where the failure constitutes a ‘failure of substantial character’ as set out by section 21 of the Consumer Guarantees Act. If a failure amounts to a serious fault, you are entitled to return the goods and choose to receive a replacement item or a full refund. Alternatively, you may elect to retain the goods and obtain mutually agreed compensation for the reduction in value of the goods. If you choose a replacement, we will where available provide goods of the same type and similar value to the goods which were returned to us.
For returns of faulty items, it is the buyer's responsibility to ensure that the goods are adequately packaged in order to ensure that they are not damaged during return transit.
PURCHASE OF PRODUCTS:
When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment within 72 hours
- The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Zoomly guaranties all our imported product for 3 months from the date of purchase. This warranty is offered solely by Zoomly. At no point does Inter IKEA systems B.V. guarantee any IKEA product purchased through us.
Under $300: 20% deposit and 4 weeks to pay. Between $300-$600: 20% deposit and 6 weeks to pay. Above $600: 20% deposit and 8 weeks to pay.
Zoomly reserve the right to retain the amount of your first payment. This is to cover costs associated with cancellation, unpacking your parcel and returning the goods to stock.
GOODS REMAIN THE PROPERTY OF ZOOMLY UNTIL THE PAYMENT HAS BEEN PAID IN FULL.
If the customer failed to pay the amount in full in time, storage fee will be charged after payment due date (1% of total price will be charged per day)
ZOOMLY reserve the right to delet any reviews that's not about the product itself or off-topic without prior notice.
We have the function of LIVE CHAT. It is very easy and fast to commucicate. The icon is on the right top with blue color.