Terms & conditions
Welcome to visit our website. Please kindly read our terms & conditions carefully before your buying. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
Currency & Price:
All prices are in New Zealand Dollars (NZD) and include GST.
You can place pre-order which some products out of stock. In order for us to proceed with your pre-order as well as for you to secure your product(s), you will be required to make the payment before the specified date given by us. In the same time , we will tell you ETD AND ETA.
Due to popularity or stock supply, occasionally, your item will be out of stock at the time of purchase. In such case, we would like to either refund the cost the item or place the item on backorder
If you choose pick up, all goods must be collected within 2 weeks since they are available in NZ. Storage fee will be charged after that (1% of Total price per day)
DELIVER AND PICK UP:
You'll receive a confirmation email from us once your order has been dispatched, including the expected delivery date. We aim to deliver all standard orders in 1~2 working days (N.I.) / 4~6 working days (S.I.). However, sometimes during sale periods or other busy periods, deliveries may take longer. All Zoomly orders are trackable so you can follow its journey. If you have not received your delivery within 7 working days, you can track your order or contact us by E-mail or live chat.
Our Delivery cost will be calculated automatically while you buying. If you have some question or combined for postage, you could contact us by E-mail or live chat, Then we could revised it.
Auckland Metro delivery:
We aim to deliver your order on the same day the payment gets cleared or within next working day (Between Monday and Friday). All customer will receive a mail while we receiving your order and dispatch it. We are not liable for any loss or damage on the left goods.
Pick up from PBT depot:
Our automatic postage calculate system is on the base of DOOR TO DOOR. Usually, it is cheaper for customer pick up form the courier/transport depot for far area. If you need, please contact us by LIVE CHAT or E-mail.
Pick up from our shop or warehouse:
Please check our open hours and holiday notice/close notice on homepage
Although you have already transferred the payment via bank deposit, you are unable to pick up the item until the payment gets cleared.
We are unable to specify the day and time of your delivery. Your package will be delivered during the normal business hours from Monday to Friday (expect some deliveries for Auckland Metro). If you think home is unattended, please advise us an instruction for drop off. We are unable to change your delivery address once an order has been dispatched.
A signature is required on courier delivery. If you are not in when our couriers first try to deliver, they will leave a card, take your order back and then attempt to delivery one more time on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery or pick up. If the parcel left with authority, we would not take the responsiblity of parcel lost or damage.
Delivery can be arranged by you. Select 'pick up' in check out process and advise us your carrier details. Pick up MUST be arranged via email and inform us the date of pick up at least 1 day before your order is collected by your carrier. We do not cover for any surcharge by your carrier due to failure to follow our process.
If you changed you mind after order made, you pop up to pick up the product while in the order you request delivery, there would have some charges if the parcel had been packed and ready for delivery.
RETURNS , REFUNDS and Exchange:
We do not have to provide a refund or exchange if you have changed your mind about your purchase, so please choose carefully; however, if you have any concerns with regards to your purchase, please contact us by E-mail or live chat to discuss your concerns. We are unable to process a refund or exchange for any item on pre-order after the item has been purchased and loaded in the container by us.
In the interests of hygiene we cannot accept returns on used bedding (linens, comforters, pillows, pillow tops), baby gears and mattresses unless they are faulty.
We may request for you to email/send pictures of damaged or defective merchandise so, we can investigate where and when the damage occured. If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Customers should contact our customer care team with regards to any faulty products in the first instance.
If your item was damaged between leaving our warehouse and arriving at your delivery address, you will receive replacement or a full refund of merchandise only. Please note that for your claim to be accept you must retain the original packaging for your item(s) and be cooperate for the courier/transport company we nominated picking up the damaged product if we need it to be returned or for the purpose of the damage inspection.
Although we packed the parcel carefully, there might have damage risk during handling.Please kindly check the product inside cardboard boxes before you sign courier/transport's document. If any damage/broken/scratches found on the package or product, please kindly make comments on the courier's document. If you have no time checking, please write " Subject to inspection" or "STI" on courier's document when you sign and check the products within 24 hours of delivery. If no comments when you sign which is means you have checked the product inside the cardboard boxes and the product received in good condition.
To process any claim, we must receive the notification of damage within 24 hours of delivery Or claim will not be acceptable by insurance.
If the parcel left with authority, please be kindly noted we would not take the responsibility for the parcel lost or damage.
To process any claims we must receive a email notification within 7 days from delivery and 12 days from goods dispatch. However we don't cover any damage to or misuse, negligent installation or operation, cleaning or maintenance or unauthorized modifications. To process any claim, the customer might be requested to handover the product to the courier for damage checking.
PURCHASE OF PRODUCTS:
When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment within 72 hours
- The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Zoomly guaranties all our imported product for 3 months from the date of purchase. This warranty is offered solely by Zoomly. At no point does Inter IKEA systems B.V. guarantee any IKEA product purchased through us.
Under $300: 20% deposit and 4 weeks to pay. Between $300-$600: 20% deposit and 6 weeks to pay. Above $600: 20% deposit and 8 weeks to pay.
Zoomly reserve the right to retain the amount of your first payment. This is to cover costs associated with cancellation, unpacking your parcel and returning the goods to stock.
GOODS REMAIN THE PROPERTY OF ZOOMLY UNTIL THE PAYMENT HAS BEEN PAID IN FULL.
If the customer failed to pay the amount in full in time, storage fee will be charged after payment due date (1% of total price will be charged per day)
ZOOMLY reserve the right to delet any reviews that's not about the product itself or off-topic without prior notice.
We have the function of LIVE CHAT. It is very easy and fast to commucicate. The icon is on the right top with blue color.